Reservations and Ticket Policy
Nantucket Adventures
Reservation and Ticket Policy
Reservation and Ticket Policy
- We will reserve and hold seats for our excursions via email or telephone for twenty four (24) hours.
- If reservation is being booked within forty eight (48) hours of the departure time, reservation must be confirmed.
- Reservations are confirmed with payment in full.
- Tickets are non-refundable and non-transferable.
- Tickets are valid for twelve (12) months from issue date.
- Cancellations must be made forty eight (48) hours prior to departure time or ticket is null and void.
- Cancellations due to weather or other unforeseen influences will be rescheduled on an excursion of equal value, space available, reservations required.
- Cancellations due to weather are at the sole discretion of the Captain at the scheduled departure time.
- Nantucket Adventures is not responsible for lost or stolen tickets.
- Six Passenger Minimum for Per Person Cruises to depart.
- All departures have cruise times up to the advertised total duration time.
- Total Cruise duration times vary due to sea, seal and weather conditions.
- Cruise begins at the scheduled departure time of your reservation.
- Trips terminated early at customer request are completed trips with no credit offered for unused time.
- Trips terminated early at the customers request do not qualify for the Seal Sighting Guarantee.
- Seal sightings will be confirmed by Nantucket Adventures Crew.
- Seal Encounter Cruises of full duration qualify for Seal Sighting Guarantee. Short trips, harbor tours, sunsets, etc, do not qualify.
- All children must be accompanied by a legal guardian.
- Other restrictions, provisions and rules may apply.
- Captain has final authority as defined by US Law.
Recent events have forced us to include this policy. For our valued customers this policy will be irrelevant. To the scammers and thieves out there, let it be known that Nantucket Adventures will defend ourselves. Thank you for everyone's understanding.
Ticket Holder agrees not to file a credit card or debit card chargeback with regard to the ticket purchase. In the event that the Ticket Holder breaches this agreement and files a chargeback, upon a resolution in favor of Nantucket Adventures by either the credit card issuing bank, the credit card processor or by VISA or MASTERCARD, Ticket Holder agrees to reimburse Nantucket Adventures for any and all costs incurred in researching and responding to the chargeback. This shall include without limitation, our actual costs paid to the credit card processor or our banks, other third parties, and the reasonable value of the time of our employees and owners spent on the matter. The Ticket Holder further agrees that all dispute resolution costs and procedures will be added to the original amount of the ticket and that this total amount will be immediately due and payable within 48 hours of the chargeback resolution. If ticket holder fails to reimburse Nantucket Adventures there will be immediately and without delay, a claim filed against the Ticket Holder in Nantucket District Court.
In the event that a chargeback is placed or threatened on a ticket purchase, Nantucket Adventures reserves the right to report the incident for inclusion in chargeback abuser database(s) of our choosing. The information reported will include Ticket Holders name, email address, order date, ticket amount, IP address, full address, and phone number. Being listed on such databases may make it more difficult or even impossible for you to use (any of) your credit card(s) on future purchases with us or other merchants.
Ticket Holder agrees not to file a credit card or debit card chargeback with regard to the ticket purchase. In the event that the Ticket Holder breaches this agreement and files a chargeback, upon a resolution in favor of Nantucket Adventures by either the credit card issuing bank, the credit card processor or by VISA or MASTERCARD, Ticket Holder agrees to reimburse Nantucket Adventures for any and all costs incurred in researching and responding to the chargeback. This shall include without limitation, our actual costs paid to the credit card processor or our banks, other third parties, and the reasonable value of the time of our employees and owners spent on the matter. The Ticket Holder further agrees that all dispute resolution costs and procedures will be added to the original amount of the ticket and that this total amount will be immediately due and payable within 48 hours of the chargeback resolution. If ticket holder fails to reimburse Nantucket Adventures there will be immediately and without delay, a claim filed against the Ticket Holder in Nantucket District Court.
In the event that a chargeback is placed or threatened on a ticket purchase, Nantucket Adventures reserves the right to report the incident for inclusion in chargeback abuser database(s) of our choosing. The information reported will include Ticket Holders name, email address, order date, ticket amount, IP address, full address, and phone number. Being listed on such databases may make it more difficult or even impossible for you to use (any of) your credit card(s) on future purchases with us or other merchants.
MOST IMPORTANTLY:
- We are in the business of providing our guests with a fun and enjoyable experience that they will remember fondly.
- If we have weather conditions that will make a trip unenjoyable or unsafe for our guests, WE DO NOT GO.
- If this happens, we can often suggest an alternative excursion that might suit our clients needs during their reservation time.
- If this is not amenable to our clients, we will book them on a reservation for the first available excursion after the weather clears.
OUR GREATEST COMPLIMENTS ARE HAPPY SMILES FROM OUR GUESTS
AT THE END OF OUR TRIPS
AT THE END OF OUR TRIPS
GIVE OUR GUESTS THE BEST EXCURSIONS POSSIBLE
We appreciate your referrals to friends and family!
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Nantucket Adventures is a Member of
The Nantucket Chamber of Commerce